Welcome to the Bluewaters Education & Migration website. These Terms & Conditions ("Terms") govern your use of our website and the education and migration-related services provided by Bluewaters Education & Migration Pty Ltd ("Bluewaters", "we", "us" or "our").

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. Our Services

Bluewaters provides education and migration-related information, guidance and support, which may include:

• Education and course guidance
• University and institution selection assistance
• Student visa-related assistance
• Migration and visa pathway guidance
• Application and documentation support
• Assistance with preparing and submitting applications where authorised
• General information about education and migration opportunities

The services available to you will depend on your individual circumstances and the service you engage Bluewaters to provide.

2. Information Provided on Our Website

The information published on this website is provided for general informational purposes.

Education, visa and migration requirements can change due to changes in legislation, government policy, institutional requirements and individual circumstances.

While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information on the website will always be complete, current or applicable to your individual circumstances.

You should obtain personalised advice before making significant education, financial or migration decisions.

3. No Guarantee of Outcome

Bluewaters does not guarantee the outcome of any:

• Student visa application
• Migration or permanent residency application
• Course or university application
• Skills assessment
• Visa nomination
• Admission application
• Other application made to a government authority or educational institution

Final decisions are made by the relevant educational institution, government department, immigration authority or other authorised organisation.

Providing documents or engaging our services does not guarantee that an application will be approved.

4. Client Responsibilities

Clients are responsible for providing accurate, complete and truthful information and documentation.

You agree to:

• Provide accurate information
• Provide genuine and valid documents
• Inform us of any changes to your circumstances
• Respond to requests for information within reasonable timeframes
• Review documents and information provided to you
• Meet applicable deadlines
• Follow instructions provided by relevant authorities or institutions
• Pay applicable fees and charges when due

Bluewaters will not be responsible for delays, refusal or other consequences resulting from inaccurate, incomplete or misleading information supplied by a client.

5. Documents and Supporting Evidence

Where our services involve preparing or assisting with an application, you are responsible for providing the documents and evidence required for your individual circumstances.

We may request additional documents where necessary.

Submitting false, misleading, altered or fraudulent documents may result in serious consequences. Bluewaters reserves the right to discontinue services where we reasonably believe that information or documentation provided is false, misleading or otherwise inappropriate.

6. Government and Third-Party Fees

Our professional/service fees generally do not include government, visa application, university, skills assessment, examination, health examination, police clearance, translation, courier or other third-party fees unless specifically stated otherwise.

Third-party fees may change without notice and are generally outside our control.

You are responsible for paying applicable third-party fees associated with your application or chosen service.

7. Service Fees and Payments

Fees for our services will be communicated to you before you engage our services or as otherwise agreed.

Payments must be made in accordance with the agreed payment terms.

Where applicable, additional services or work outside the originally agreed scope may incur additional charges.

Any applicable refund or cancellation rights will be governed by our agreed service terms and applicable Australian consumer law.

8. Refunds and Cancellations

Refund eligibility depends on the service purchased, work already completed, third-party fees incurred and the terms agreed with the client.

Government and third-party fees are generally non-refundable by Bluewaters because such fees are paid to external organisations.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable Australian Consumer Law.

9. Communication

We may communicate with you by email, telephone, SMS, messaging applications or other communication channels that you provide or authorise.

You are responsible for ensuring that your contact information remains accurate and that you can receive important communications relating to your services or application.

10. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Copy or reproduce website content without permission
• Introduce malicious software or harmful code
• Use automated systems to improperly access or collect website content

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs, branding and other materials, is owned by or licensed to Bluewaters.

You may view and use the website for your personal and legitimate purposes, but you must not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, including universities, educational institutions, government authorities and other service providers.

These links are provided for convenience and information only.

Bluewaters does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

13. Privacy

Your use of our services may involve the collection and handling of personal information.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

By using our website or services, you acknowledge that your information may be handled in accordance with our Privacy Policy and applicable privacy laws.

14. Changes to Services and Information

We may update, modify, suspend or discontinue any part of our website or services from time to time.

We may also update information published on our website without prior notice where necessary to reflect changes in legislation, government policies, education providers or our services.

15. Limitation of Liability

To the extent permitted by law, Bluewaters will not be liable for loss or damage arising from circumstances beyond our reasonable control, including changes in government policies, visa requirements, processing times, decisions of government authorities, educational institutions or other third parties.

Nothing in these Terms excludes or limits any liability, right or remedy that cannot legally be excluded or limited under applicable law, including the Australian Consumer Law.

16. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

This may include natural disasters, pandemics, government actions, changes in laws or policies, system failures, telecommunications disruptions, strikes or other circumstances beyond our reasonable control.

17. Termination of Services

Either you or Bluewaters may terminate an engagement in accordance with the applicable service agreement or engagement terms.

Bluewaters may suspend or terminate services where there is a serious breach of these Terms, non-payment of fees, provision of false information or documents, or other circumstances that make continuing the engagement inappropriate or unlawful.

18. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia.

Any disputes arising in connection with these Terms will be subject to the applicable courts and laws of that jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: